Please read Copyright & Licensing Information that is below the Question & Answer section before ordering.  By ordering you agree to the terms of the licensing information stated in that section.

Q: What digital formats do you support / offer:

A: Downloadable Computerized Quilting: DXF (All machine systems), CQP/CMD, IQP, QLI, HQF, MQR, PAT, PDF, PLT (QBOT), SSD, TXT. These include systems of Compuquilter, Intelliquilter, Statler Stitcher, PC Quilter, Handi-Quilter Pro-Stitcher, Side Saddle System, Shirley Stitcher, Quilt Motion, QuiltSewClever, QuiltArtist, QBot, Innova Auto Pilot, Machine Quilting Robot, & many more. We include a DXF file with all of computerized quilting formats.  The "Inclusive" format that has all formats bundled together,as stated in the list next to it.The ZIP file also includes  WMF or GIF (picture/design note files).  Please ask for a format if you don't see it availble as we are currently updating all of our files to include all the formats that we support. Downloadable formats for Printed Patterns: PDF, WMF, DXF  = scalable & printable from your home printer or local print shop. Recommended free resizing software available at, www.inkscape.org or  www.openoffice.org for their drawing program.  We have a tutorial available for Inkscape upon request. Shipped Paper Patterns: PAPER =  please choose a size & we will print & ship the pattern(s) to you. 

 Downloadable Machine Embroidery: = EMB - zip file includes:DST, EXP, PES, PCS, HUS, VIP, SHV, JEF, SEW, CSD, & XXX, formats. SEE OUR SISTER SITE FOR ALL NEW EMBROIDERY DESIGNS:  WWW.DIGITECHEMBROIDERY.COM.

Q: Do I have to wait for an email with my design files?
A: No, all of our downloadable design files are available immediately upon payment. Go to the Customer Service page, login & follow the Download Files or Download History page. You will see the available files there. If you need more information, full instructions for checkout & downloading are posted below.

HOW DO I CHECKOUT & DOWNLOAD  MY DESIGNS:

Checkout Instructions:

Items will be added to your cart on the detail page for the product after you've selected the Delivery Method & Format.  When ready:

1) Click on View Cart or Checkout, located in the upper right of all pages, or the blue Proceed to Checkout button at the bottom of the cart area.

2) You'll be asked to sign in (register only if you are a new customer). Please note that our login & password system is case sensitive. If you used capital letters in either your email or password when you registered you'll need to type them in that way for login.  When loggin in, make sure that you check the "change billing information" box, if needed or the payment will automatically be attempted using the payment method last used. If you get an error, make sure to check this box so that you can check to see if your expiration date on credit/debit card has passed.  You may choose between credit/debit card  or Paypal for payment methods. Choose one of them even if you only have FREE designs in your cart, just to get through checkout. No charges will be submitted if the designs are all free, or if you have a store credit. Store credits will apply themselves automatically.

3) Enter payment information if needed. Click continue checkout.

4) Order Confirmation Page:  Order are not completed until you click Pay Now , make the payment (if using Paypal) and received a Confirmation number.

1)       

Digi-Tech Downloading Instructions: From Homepage to Your Computer:

1)      Go to our homepage. On the upper right  you should see in the list a link that says ,download files. Click on it.

2)      This will have taken you to our service page.  There is a link in red that says  download product files. Please click on that, ignore the confirmation entry box. You only need to use it if you are trying to narrow down a search to a specific order.

3)      You will probably be asked to login at this point.  Please do so.

4)      Once you¿ve clicked on login you will be taken to the download list.  Click on the portion of the file that is in bold lettering.

5)      A window will pop up asking you if you would like to open, save, or cancel. Always click SAVE.

6)      Another window will open that shows locations on your computer. This is where you choose the location that you want the file(s) to land on your computer. You can pick anywhere that you¿d like the files to go to, but please pick a location where you can find them again. This is probably the biggest problem that we have, is customers just clicking save again & not looking or picking to see where their files went to.  You will want to probably pick a location like ¿my documents, or a folder that you've created for downloads, patterns or something like that.  Once you've chosen by highlighting/picking that location, click on save or next, or whatever forward command choice there is at the bottom of that box. Please note, do not change the name of the files until they are successfully on your computer, as if that is done during this step then our system has no idea what files you are looking for and want to download.  Once they are on your computer you can change the name of the pattern files so that they are something that is more familiar to you. We just ask that you keep the stock number in the name somewhere, as that is the reference # that we will ask for if there is a question about the pattern.

7)      Allow the download to complete. Check the location that you chose for it to land in to make sure that it is there. You will now need to unzip  the file in order to access the actual pattern file to be read by your machine system. If necessary please transfer/copy this file to your flash drive/sd card or other media used by your computerized system.   Please keep a copy of the files in a separate location as a backup in case of a computer crash, flash drive failure, etc. 

GENERAL DESIGN QUESTIONS:

Q:How do open my files?
A: If you have saved your files to a cd on a separate computer you will need to open the ZIP folder before you can access the command files. This may involve copying & pasting the appropriate file format to a flash drive or SD card  to bring to the  computer attached to your quilting or embroidery system. Contact your dealer, reference your manual, or contact our support team for more support at info@digitechpatterns.com.  Information on unzipping & file transfer can be found in the help menu on your laptop or desktop computer (location: Start button , then look for Help & Support, type in Unzipping files, or copy or paste files in the help area's search window.)

Q: Why do I have to enter any of my information or payment information when ordering FREE patterns?

A: We have to have registration information for customers who would like to receive all downloadable products, including the freebies. You will be asked for payment information on freebies also, but if you have not already provided preferred payment information upon registration you can select Check/MO as the payment & will still be able to proceed with an order that contains only free patterns or catalog. The download will still be available right away, as there won't be any payment due. If you have selected Paypal as your preferred payment method, you may need to enter 1 penny ($0.01) when you get to page that processes Paypal transactions, as Paypal will not process any order that is for an amount of zero. These are Paypal rules, not our rules.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.  You may choose from several shipping methods during checkout. If you are purchasing downloadable patterns only, please leave all the shipping information as the default that shows up or you will be charged shipping. If you leave it alone you won't. The system will know that you want downloads & shouldn't charge shipping.  If you purchase a physical product at the same time as downloadable products the order will get stuck in shipping until we push the order through. Please do not attempt to download until we've pushed that order. It won't be sucessful & forces us to reset your order in addition to pushing it through shipping.  This can be prevented by ordering downloads separate from physical products, which we recommend.

Q: What free software can I use to resize & print the PDF files that I've purchased?

A: Download Inkscape ( www.inkscape.org ) and request the free tutorial that we have on setting up pantos for self printing. you can also download & use the Drawing program that is part of Open Office Productivity Suite. See below for more information.  We highly recommend Inkscape as there are also videos on YouTube to help you with it's use.

INFORMATION ABOUT OPENOFFICE.ORG PRODUCTIVITY SUITE & USE :

Q: What is OpenOffice.org Productivity Suite & How do I download & use it?

A:  There are a variety of programs that can be used to view & print PDF patterns for quilters of non-computerized quilting needs. However, we have found that the Drawing program that is included in the FREE software OpenOffice.org Productivity Suite is an excellent way for customers to not only print their patterns that are in PDF formats, but you are also able to resize them to exactly what you need. OpenOffice.org software along with an add-on (plug-in) that will allow it to do PDF Imports is needed to accomplish this. OpenOffice.org Prod. Suite is distributed by Sun Microsystems. The link to download the Productivity Suite is http://www.openoffice.org/index.html.  This software must be downloaded first & then the add-on software can be downloaded from http://www.sun.com/software/staroffice/extensions.jsp . They must be downloaded to the same location using the SAVE option when given the choice between save & open. More extensive instructions for downloading & program use can be accessed at  http://site.digitechpatterns.com/INFOopenofficedraw.html 

Q: I am having trouble using my DXF files for Statler Stitcher, what's wrong?
A: You should only order the DXF format listed on our site if you can not find any other machine specific format listed for your system. ALL OF OUR MACHINE SPECIFIC FORMATS CONTAIN THE DXF FILE USED TO CREATE THE COMMAND FILE FOR THAT SYSTEM. So there is no need to order DXF in order to get a DXF file. It will automatically be included in the zip folder that contains the command file. The DXF file that has _X or _Statler in the name of the file is the DXF file that we've added the macros to that allow Statler Stitcher to read that file. Statler doesn't read a plain DXF file. You will get a CAD error message. If you get one, please look for the QLI file or the DXF that is designed for Statler systems. The QLI will always be arc based digitizing.

Q: Can I use these patterns for hand quilting or on my domestic sewing machine?
A: Yes, Download the design files in the PDF format. It is specifically geared toward printing of paper patterns. Then mark as you normally would. You can now use them for a domestic machine quilting guide or for hand quilting.  Email us for specific instructions on printing continious pantograph patterns. Jessica@digitechpatterns.com

Q: What file should I download for my embroidery machine?

A: You should choose the format that says "EMB" (Embroidery) & it will download a zip folder that will contain multiple embroidery files that are specifically suited for the type of embroidery format that your machine uses. You will only need to extract/unpack the type of file that you need, but it won't hurt anything if you unpack the entire zip folder - you will just have extra files taking up space. You can delete those if you want, keeping only the one that you need for your machine. I personally would keep all of them somewhere, just in case I changed machine brands sometime in the future. The embroidery formats that we support are as follows: PES, DST, EXP, PCS, HUS, VIP, JEF, SEW, CSD, & XXX . We are removing Embroidery formats from our quilting site and they will be available on our dedicated embroidery site, www.digitechembroidery.com  Please look on the embroidery site if you need embroidery formats.

COPYRIGHT & LICENSING INFORMATION -  Please read before purchasing: 

Purchase of designs constitutes knowledge & agreement to the following terms

1)Our designs in their general purchase directly from the site are a ¿3 seat package¿. A customer with an Individual use purchase (those normally associated with the purchase of patterns from our site) may install the pattern that they have purchased on upto 3 quilting systems that are owned by said licensee/customer. If a pattern is to be used on more than 3 machines a commercial licensing package will need to be obtained.  Licensee may  use patterns at their discretion in their ¿cottage industry¿ by themselves or their employee(s).

2) This does not include rental customers. Options for rental customers are as follows:  Rental customers will need to purchase the design themselves or Shop owner must obtain commercial licensing package from Digi-Tech which will allow the use by renters on machines, on upto 3 machine systems owned by business/shop owner.  

3) Commercial licensing is based on level of use and will be paid yearly at the 3 lowest levels, quarterly at the highest level. Up to 250 uses = $1.00 per use ($250/year),  upto 500 uses $.75 per use ($375), upto 1000 uses $.50 per use ($500/year) beyond 1000 uses per year or unlimited lifetime license would be $0.25/use to be paid quarterly along with use reports submitted for verification. Anything under 250 uses per year would mean that the use is probably more cottage industry than commercial in our eyes. At such time that pattern is no longer to be used in a commercial aspect a notarized letter stating such patterns retirement from use will be mailed to Digi-Tech Designs, LLC ¿ 1004 Daniels Av, Altoona, WI 54720.

4) In the event that licensee sells their current machine system they are permitted to transfer the pattern license to the new owner, however they are not allowed to keep any copies of the patterns that will have licensing transferred. This means that if you have the patterns on multiple systems & sell one system and want to offer the pattern license transfer with that system you MUST remove that pattern from any other systems that you currently have it on as well.  We also request that a written list of pattern files to be included in licensing transfer be emailed to info@digitechpatterns.com so that we can update customer records, as we do have a complete database of patterns ordered & therefore who retains the current license.

5) If a licensee is changing computerized systems, Digi-Tech will make every effort to assist the customer in updating their pattern files to the formats that will work with their new system, with the condition that they will not be offering pattern licensing transfer of the specific patterns for which format updating has been requested to the new owner of the previous system.  Upon request to update a format, licensee automatically agrees that this pattern is not currently part of a license transfer process. Additionally, we support the copyright protection afforded to the designers that work with us to the full extent. By purchasing or downloading any designs from this site you are agree to the terms of copyright protection under the law. No copyright information shall be stripped from downloaded files. This extends to all file types. The copyright information contained within the image, PDF & WMF files will extend to the other digital files contained within any zip file packaging that customer downloads, regardless of whether specific copyright information is contained within executable command files used to operate any CNC, CAM, or CAD dependent machinery. Users shall not redistribute files, packaged information, or reproduce said files in any way, other than 1 copy for backup purposes and to install on up to 3 systems at your 1 location.  - If you have any questions regarding the extent of copyright protection please see Federal Copyright Law, or you may email info@digitechpatterns.com  for the website that pertains to Federal Copyright Law.

Q: What should I do if I am having trouble or getting an error message, like "you have to be a registered customer to order this item"?

A: 1) Make sure that you are putting in the correct email & password. They are both case sensitive.  2) If you have clicked on the Yellow Paypal button, please try clicking on the Blue Sign In button (even if you have signed in earlier). You have to do this if you are ordering digital products. You will be able to select Paypal for payment in step 4 of checkout after signing in. This is the problem 90% of the time following the Checkout & Download Instructions below is recommended.

If you continue to have trouble please let us know & we will be happy to help. This is our #1 tech support question and we would move or get rid of that Yellow Paypal button if we could. Because we offer payment through PayPal they require us to have it as of right now.

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