Digi Tech ~ Digitizing & Downloadable Pattern Services offers the following Returns Policy:

NO REFUNDS ON DIGITAL FILES & NO REFUNDS ON PAPER PATTERNS THAT ARE ORDERED OUTSIDE OF RECOMMENDED SIZE RANGE (see pattern image for sizing information) OR BECAUSE CUSTOMER FINDS THEM TOO CHALLENGING.

We do not accept "returns" on digital products or items that are custom printed outside of the recommended size range. We will work with customers whenever possible to correct any issues with digital patterns & other products. Store credit will be issued in the event that an item is returned. If you have encountered an error in downloading your purchased products please contact us: info@digitechpatterns.com & we will work to resolve the issue. Please see below for more information regarding downloadable products & what to do if you run into trouble. Please let us know if you have placed a duplicate order for an item. We will often work with customers in that situation.

COPYRIGHT INFORMATION -  Please read before purchasing:  We support the copyright protection afforded to the designers that work with us to the full extent. By purchasing or downloading any designs from this site you are agree to the terms of copyright protection under the law. No copyright information shall be stripped from downloaded files. This extends to all file types. The copyright information contained within the image, PDF & WMF files will extend to the other digital files contained within any zip file packaging that customer downloads, regardless of whether specific copyright information is contained within executable command files used to operate any CNC, CAM, or CAD dependent machinery. Users shall not redistribute files, packaged information, or reproduce said files in any way, other than 1 copy for backup purposes.  - If you have any questions regarding the extent of copyright protection please see Federal Copyright Law, or you may email info@digitechpatterns.com  for the website that pertains to Federal Copyright Law.

SHIPPING CHARGES: If you have encountered a shipping charge error:

1) If it is our fault - we will refund the shipping charges, issued as a charge reversal back to the payment method that was used for original transaction.

2) If it is the customer's mistake (they picked the wrong delivery method, wrong item, etc) then the shipping charge will be refunded as a store credit.

IF YOU NEED TO DOWNLOAD YOUR ITEM(S) AGAIN OR HAVE TROUBLE WITH A DOWNLOAD: Please let us know if you need to replace files you have previously downloaded. We can reset the downloads for you, which will enable you to retrieve the files again.

Please contact us if you have not received a pattern download that was on your order. We have the downloadability set to 1 time for your security as well as that of our pattern designers. If you need to download the file again or have not received it for some reason (these things happen sometimes) please contact us at info@digitechpatterns.com or jessica@digitechpatterns.com as soon as possible & we will help you to receive your files. Usually we just need to reset the downloads, but occassionally we will need to email the files directly to you. Our studio phone hours are 10am-5pm M-Th & Friday by appointment. However, we are much faster getting back to messages via email then via phone, so use email whenever possible.  We check our emails many times each day, phone messages once or twice a day. If you do need to call the number is 715-831-1126, please leave a message including your name, email, and brief message, when you call.

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